Cancellation Policy

Consumers' right of withdrawal

A consumer is any natural person who enters into a legal transaction for purposes that cannot be predominantly attributed to either their commercial activity or their independent professional activity.


Right of withdrawal

Our standard return policy is valid for 30 days. If 30 days have passed since you received the merchandise, we generally cannot offer you a refund or exchange.

The return period is 30 days from the day

- in which you or a third party appointed by you, other than the carrier, has taken or takes possession of the goods, provided that you have ordered one or more goods as part of a uniform order and they are or are to be delivered uniformly;

- the day on which you or a third party appointed by you, other than the carrier, has taken or has taken possession of the last goods, if you have ordered several goods as part of a uniform order and these are delivered separately.

- If customs duties are generated due to the return shipment, these must be paid directly by the contracting party. If this is not possible, customs duties will be deducted from the refund amount.



To exercise your right of withdrawal, you must inform us (info@luxe-cosmetics.com) by a clear statement (for example, by email) of your decision to withdraw from this contract.

To comply with the withdrawal period, it is sufficient for you to send the notification of the exercise of the right of withdrawal before the withdrawal period expires.